Online Pressure Fitting Return Policy
1. Return Eligibility Window
Standard Stock Items:
May be returned within 30 days of the delivery date for a refund.
Extended Returns:
Returns initiated between 31 and 90 days are typically eligible for store credit only.
2. Condition & Technical Compliance
- Fittings must be in new, unused, and resalable condition.
- Items that have been installed, threaded, or pressurized are not eligible for return due to safety and integrity standards.
- Products must be returned in their original packaging with all protective caps and documentation intact.
3. Restocking Fees & Shipping
Restocking Fees:
A standard fee of 35% applies to all non-defective returns to cover technical inspection and testing.
Funds:
If applicable, funds will be returned to the original form of payment.
Return Shipping:
Customers are responsible for prepaid shipping costs. We recommend using a trackable service like UPS or FedEx as we are not liable for lost shipments.
Original Shipping:
Initial shipping and handling charges are non-refundable.
4. Non-Returnable Items
- Custom Assemblies: Custom Manufactured Fittings are final sale.
- Special Orders: Items not normally stocked and specifically ordered are typically non-returnable.
- Safety Seals: Items with broken tamper-proof or factory seals cannot be returned.
- Questionable Condition: Items showing signs of questionable condition such as rust, scratches, paint, physical damage of any kind, broken tamper-proof or factory seals cannot be returned.
5. How to Initiate a Return
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1
Collect a few pictures of your product.
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2
You must request & obtain a Return Merchandise Authorization (RMA) before shipping anything back. Please use your order/invoice document and email it back with related pictures. Email to admin@domain.com.
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3
Once you receive the RMA, clearly mark the RMA number on the outside of the package.
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4
Once the product is received, a technical inspection is complete, and refunds are usually processed within 7 to 14 business days.
6. International Orders: All International Orders are considered final, and not returnable.
